Answer: All of our items are pre-loved condition. From the photos you can see that they are in a perfect condition and re-sealed as the new items, so they perfectly fit as a gift. Every item condition is nearly perfect as we sell only well resourced items to ensure top buying experience and item quality.
Answer: We accept PayPal, Credit/Debit card payment methods. 10% discount if you pay by direct Bank Transfer.
Answer: Yes, we take the security and privacy of our customers seriously. Our website uses industry-standard encryption technology to protect your personal and payment information. We also adhere to strict privacy policies to ensure the confidentiality of your data.
Answer: The delivery time depends on various factors such as your location, the shipping method chosen, and product availability. We aim to process and ship orders within 2 business days. Once your order is shipped, you will receive a tracking number to monitor its progress.
Answer: Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the courier’s tracking portal.
Answer: We have 14 days return policy for all products. If you are not satisfied with your purchase, you can initiate a return within this timeframe. Please review our detailed return policy on our website for specific instructions and eligibility criteria.
Answer: If you have any questions, concerns or need assistance, you can reach our customer support team through email email@example.com . Our support representatives are available every day to help you with any queries you might experience.
Answer: Yes, we offer international shipping to almost all countries. During the checkout process, you can enter your shipping address to see if your country is included in our shipping destinations.
Answer: We apologize for any inconvenience. If you receive a damaged or defective product, please contact our customer support immediately, within 24 hours. We will guide you through the return/partial refund process and ensure a satisfactory resolution.
Answer: We strive to process orders quickly, but if you need to cancel or modify your order, please contact our customer support within 2 hours, delaying to do so will cost you fixed fee $30 (for administrative labour) or refund at 90% purchase price paid. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.